Level smart locks are known for their invisible design but can have connectivity challenges due to their Bluetooth-only architecture. This guide covers common Level Lock issues.
Lock Not Responding in Home App
When lock shows "No Response" or "Updating":
- Bluetooth range: Level locks use Bluetooth - ensure a home hub (Apple TV, HomePod) is in range
- Battery level: Low batteries cause connectivity issues - replace with quality CR2 batteries
- Home hub placement: Move HomePod Mini or Apple TV closer to the lock if possible
- Multiple hubs: Having multiple home hubs improves reliability
- Door closed: Lock needs door closed to function properly
Auto-Unlock Not Working
If auto-unlock doesn't trigger:
- Location permission: Level app needs "Always" location access
- Leave home first: Auto-unlock only triggers when returning, not when already home
- Geofence size: Auto-unlock triggers when entering geofence - may take a moment
- Background app refresh: Enable background app refresh for Level app
- Bluetooth on: Phone Bluetooth must be on for auto-unlock
- One phone at a time: Auto-unlock typically works with one phone - first to arrive
Level Lock+ and Matter
For Matter-enabled Level Lock+ models:
- Thread border router: Requires HomePod Mini, Apple TV 4K (2nd gen+), or other Thread border router
- Better range: Thread provides better range than Bluetooth-only models
- Multi-platform: Matter allows use with Google Home, Alexa, etc.
- Commissioning: Use the Level app or Home app to add to Matter fabric
Touch to Unlock Issues
For Level Lock Touch models:
- Finger placement: Touch the metal part of the door key opening
- Phone proximity: Phone must be very close (within inches) for touch unlock
- Sensitivity: Adjust touch sensitivity in Level app if triggering too easily or not at all
- Wet hands: Touch unlock may not work with wet hands
Calibration Issues
If lock doesn't operate correctly:
- Re-calibrate: Run calibration in Level app after installation or adjustment
- Door alignment: Door and frame must be properly aligned for smooth operation
- Lock freely: Manual lock should operate smoothly before calibration
- Deadbolt length: Standard deadbolts work best - extended throw may cause issues