Level Lock Not Responding or Bluetooth Connection Issues

Problem Description

Your Level Lock+ (Plus) is not responding to app commands, failing to connect via Bluetooth, not auto-unlocking, or showing offline in Apple HomeKit.

Common Causes

• Bluetooth disabled or phone out of range
• Lock battery low or depleted
• HomeKit sync issues
• Level app needs updating
• Auto-unlock location settings incorrect

Solutions

1. Check Bluetooth Connection

• Ensure Bluetooth is enabled on your phone
• You must be within 30 feet of the lock for Bluetooth
• Try toggling Bluetooth off and on
• Check that the Level app has Bluetooth permission

2. Check Battery Level

• Open Level app and check battery percentage
• Replace the CR2 battery if below 20%
• Use a quality CR2 lithium battery (not rechargeable)

3. Force Close and Reopen App

1. Close the Level app completely
2. On iPhone: Swipe up from bottom and swipe away the app
3. Wait 10 seconds
4. Reopen the Level app and try connecting

4. Fix Auto-Unlock Issues

1. Open Level app then Settings then Auto-Unlock
2. Ensure Auto-Unlock is enabled
3. Check that Location Services is set to Always for Level app
4. Verify your home location is set correctly on the map

5. Reset HomeKit Connection

1. Open Apple Home app
2. Find your Level Lock and remove it
3. In Level app, go to Settings then HomeKit
4. Tap Reset HomeKit
5. Re-add to HomeKit using the setup code inside the lock

6. Factory Reset

1. Remove the battery from the lock
2. Wait 10 seconds
3. Reinstall the battery while pressing the reset button (inside lock)
4. Hold for 5 seconds until LED flashes
5. Remove lock from Level app and set up again

When to Contact Support

Contact Level Support if the lock does not respond even to manual operation or the LED does not light up with a fresh battery.