LG ThinQ smart appliances include refrigerators, washers, dryers, and ranges. This guide covers common connectivity issues.
Appliance Won't Connect to WiFi
Initial setup issues:
- LG ThinQ app: Use LG ThinQ app for setup
- 2.4GHz only: Most LG appliances only support 2.4GHz
- Smart Diagnosis: Run Smart Diagnosis if setup fails
- WiFi button: Hold WiFi button on appliance until LED blinks
- Firmware: Update firmware after connecting
App Shows Offline
When appliance loses connection:
- WiFi signal: Check signal strength at appliance location
- Router restart: Restart router and appliance
- Re-register: Remove and re-add appliance in app
- Static IP: Set DHCP reservation for appliance
- Network changes: Reconnect if WiFi password changed
Smart Features Not Working
Feature-specific issues:
- Notifications: Enable notifications in app settings
- Remote start: Some features require WiFi connection active
- ThinQ recipes: Download cooking presets when connected
- Proactive service: Allow notifications for maintenance alerts
Smart Home Integration
Platform connections:
- Alexa: "Alexa, ask LG to start the washer"
- Google Home: Link ThinQ account
- Home Assistant: LG ThinQ integration (SmartThinQ)
- Status only: Many integrations are status/notification only