Lockly Smart Lock Not Connecting or Unlocking

Lockly smart locks feature PIN Genie keypad technology. This guide covers connectivity issues.

Lock Not Pairing

1. Use Lockly app for setup
2. Bluetooth required for initial pairing
3. Stand close to lock
4. WiFi hub adds remote access
5. Factory reset: Per manual

PIN Genie Keypad

1. Numbers shuffle each unlock
2. Prevents code detection from wear patterns
3. Enter any code then press checkmark
4. Master code for admin access
5. Guest codes with schedules

Fingerprint Issues

1. Clean sensor with dry cloth
2. Enroll finger at multiple angles
3. Register same finger 2-3 times
4. Avoid wet or dirty fingers
5. Cold weather affects accuracy

Vision Elite Video

1. Built-in video doorbell camera
2. Two-way audio through lock
3. Motion detection alerts
4. Requires WiFi hub for video
5. SD card for local recording

Voice Control

1. WiFi hub required for Alexa/Google
2. Link Lockly account in app
3. "Alexa, lock front door"
4. Unlock may require PIN (security)
5. Check lock status via voice

Offline Access Codes

1. Lockly generates time-based codes
2. Work without internet connection
3. Share codes for scheduled access
4. One-time codes for deliveries
5. Algorithm syncs with lock time