Nanoleaf Shapes Panels Not Lighting or Connecting

Nanoleaf Shapes including Hexagons, Triangles, and Mini Triangles create modular light panel displays. This guide covers common issues with Shapes products.

Common Symptoms

• Panels not lighting up
• Some panels not working
• WiFi connection issues
• Colors not matching
• Touch not responding
• Music sync not working

Basic Troubleshooting

1. Check Power

• Verify power adapter is connected
• Check outlet has power
• Use included Nanoleaf power adapter only
• Check power connection to panels

2. Controller Status

• Controller panel has LED indicator
• Solid = connected, Flashing = issue
• Controller must be part of layout

Panel Connection Issues

Individual Panel Not Working

• Check linker connection between panels
• Linkers must click firmly into place
• Try reseating the panel
• Swap linker with known working one

Multiple Panels Not Working

• Usually indicates connection break in chain
• Find where working panels end
• Check linker at that junction
• Power flows through linkers

WiFi Setup

Initial Connection

1. Power on panels
2. Open Nanoleaf app and tap +
3. Select your product type
4. Follow pairing prompts
5. Hold phone near controller during setup

Won't Connect

• Shapes use 2.4GHz WiFi
• Keep panels near router during setup
• Disable VPN on phone
• Try resetting controller (button on back)

Touch Functionality

Touch Not Responding

• Check touch is enabled in app
• Update firmware
• Ensure panels are clean
• Some layouts may have touch limitations

Touch Actions

• Configure in Nanoleaf app > Touch Actions
• Assign actions to individual panels
• Set gestures for scenes or controls

Color and Effects

Colors Not Matching

• Update all panels to latest firmware
• Different batches may vary slightly
• Use Nanoleaf scenes for consistent colors

Effects Issues

• Some effects require specific layout
• Update layout in app if panels changed
• Download additional scenes from Discover

Music Sync

Screen Mirror/Music Visualizer

• Enable in Nanoleaf app
• Grant microphone permission
• Rhythm module required for older models
• New Shapes have built-in mic

Sync Issues

• Increase music volume for better pickup
• Position controller where it can hear audio
• Check mic isn't blocked

Thread Support

Newer Shapes support Thread:

• Enables better smart home integration
• Can act as Thread router
• Matter compatibility via firmware update

HomeKit Integration

1. Scan HomeKit code during setup
2. Appears as light in Home app
3. Control on/off, brightness, color
4. Include in HomeKit scenes/automations

Factory Reset

1. Press and hold button on controller 10+ seconds
2. Panels will flash indicating reset
3. Remove from Nanoleaf app
4. Re-add as new device

When to Contact Support

Contact Nanoleaf support if:

• Controller won't power on
• Multiple defective panels
• Persistent connection failures
• Physical damage to panels or linkers