Ring Spotlight Cam Not Recording or Motion Detection Issues

Problem Description

Your Ring Spotlight Cam Plus (Battery) is not recording motion events, missing detections, not sending notifications, or the lights are not activating when motion is detected.

Common Causes

• Motion detection zones misconfigured
• Battery too low for proper operation
• WiFi signal weak at camera location
• Mode settings preventing recording
• Motion sensitivity set too low

Solutions

1. Check Battery Level

1. Open Ring app and select your camera
2. Tap Device Health
3. Check battery percentage
4. Charge if below 20% for reliable operation

2. Verify WiFi Signal

1. In Device Health, check RSSI value
2. Should be -60 or higher (closer to 0 is better)
3. If weak, consider Ring Chime Pro or WiFi extender
4. Move router closer or add access point

3. Configure Motion Zones

1. Open Ring app and tap Motion Settings
2. Select Motion Zones
3. Draw zones to cover areas you want monitored
4. Exclude busy areas like streets if getting too many alerts

4. Adjust Motion Sensitivity

1. Go to Motion Settings
2. Adjust Motion Sensitivity slider
3. Higher = more sensitive but more false alerts
4. Test by walking through detection area

5. Check Modes Settings

1. Tap the menu in Ring app
2. Go to Devices then Location Settings then Modes
3. Check Home, Away, and Disarmed settings
4. Ensure camera is enabled for recording in each mode

6. Configure Light Settings

1. In camera settings, find Light Settings
2. Ensure lights are enabled for motion
3. Adjust brightness and duration
4. Set motion zones for lights separately if needed

7. Power Cycle Camera

1. Remove battery from camera
2. Wait 30 seconds
3. Reinstall battery
4. Wait 2-3 minutes for camera to reconnect

When to Contact Support

Contact Ring Support if the camera will not turn on with a charged battery, you see visible damage, or recording fails despite correct settings.