Schlage Smart Lock Not Pairing or Code Issues

Schlage Smart Lock Troubleshooting

Schlage Encode locks connect via WiFi for keyless entry. The Connect series uses Z-Wave. Encode Plus adds Apple Home Key and Matter support.

Lock Won't Connect

Schlage Encode (WiFi)

1. Download the Schlage Home app
2. Create an account and tap + to add lock
3. Enable Bluetooth on your phone and stand near the lock
4. Follow prompts to connect lock to 2.4GHz WiFi

Schlage Connect (Z-Wave)

1. Put your Z-Wave hub in inclusion mode
2. On the lock: Enter programming code, then 0
3. Press the Schlage button then 0
4. Wait for hub to discover the lock

Setup Fails

• Ensure batteries are fresh (4 AA)
• Move closer to router during WiFi setup
• For Z-Wave: Exclude first if previously paired
• Factory reset: Enter programming code, 0, then Schlage + 0

Encode Plus / Home Key

For Apple Home Key support:

• Pair to Apple Home using the Matter/HomeKit code
• Add to Apple Wallet from the Home app
• Hold iPhone or Apple Watch near lock to unlock
• Works even when phone battery is low (power reserve)

User Code Issues

Adding Codes

1. Enter your programming code
2. Press Schlage button, then 1
3. Enter new user code (4-8 digits)
4. Press Schlage button to confirm

Codes Not Working

• Verify the code was saved (try programming again)
• Check if code is in the correct slot (some have limits)
• Ensure lock isn't in lockout mode (too many wrong attempts)
• Delete and re-add the code

Auto-Lock Not Working

• Enable auto-lock in the Schlage app (WiFi models)
• For Z-Wave, configure in your hub's settings
• Door must fully close for auto-lock to engage
• Adjust timing (15 sec to 4 min typically)

Lock Beeping or Red Light

• Rapid beeping = low battery warning
• Red X = invalid code or error
• Check Schlage app for specific error messages
• Replace batteries if lock is behaving erratically