Sonos speakers offer premium multi-room audio but can have network-related issues. This guide covers common problems.
Speaker Won't Connect
Setup issues:
- Sonos app: Use Sonos app (S2 for newer, S1 for older)
- WiFi setup: Speaker creates temporary network during setup
- Ethernet option: Connect one speaker via ethernet for better reliability
- Reset: Hold play/pause + volume down for factory reset
- SonosNet: Wired speaker creates dedicated SonosNet
Audio Drops or Stutters
Playback issues:
- WiFi interference: Change WiFi channel to reduce interference
- SonosNet: Add ethernet to one speaker for dedicated network
- 5GHz: Connect to 5GHz WiFi if available
- Router settings: Disable IGMP snooping if issues persist
- Network matrix: Check network matrix in Sonos app settings
Speakers Out of Sync
When grouped speakers don't sync:
- Network: All speakers must be on same network
- Mixed network: Mixing WiFi and SonosNet can cause issues
- Reboot all: Restart all speakers simultaneously
- Lip sync: Adjust TV lip sync delay for soundbars
Voice Assistant Issues
For Sonos Voice/Alexa/Google:
- Microphone: Ensure mic isn't muted on speaker
- Link account: Link voice service in Sonos app
- Default speaker: Set as default music speaker
- Wake word: Say wake word clearly
Portable Speaker Issues
For Move and Roam:
- Bluetooth mode: Press button to switch to Bluetooth
- Charging: Place on charging base correctly
- WiFi mode: Returns to WiFi when in range
- Battery: Check battery level in app
Home Assistant Integration
For HA users:
- Sonos integration: Auto-discovers Sonos speakers
- Media player: Appears as media player entities
- TTS: Can send text-to-speech announcements
- Grouping: Control speaker groups from HA