Wyze Camera Keeps Going Offline or Disconnecting from WiFi

Easy 10-20 minutes

If your Wyze camera keeps going offline, disconnecting from WiFi, or showing "Device is offline" errors, this guide covers the most common causes and fixes reported by the community.

This Is a Widespread Issue

Frequent disconnections affect multiple Wyze camera models (v2, v3, v4, Pan v3, OG). Many users on the Wyze Forums report similar experiences:

  • "My CamV3 is constantly going offline. Standard troubleshooting provides zero help."
  • "My v4 goes offline and requires unplugging/replugging, staying online for only about 3-5 days before repeating."
  • "Cameras go offline for 12+ hours, happening a couple times a week, even when the WiFi modem is less than 10 feet away."

Quick Fixes to Try First

  1. Power cycle the camera – Unplug for 10 seconds, plug back in
  2. Restart your router – Many offline issues are actually network-related
  3. Check the Wyze app – Pull down to refresh the device list
  4. Check Wyze server status – Rare outages can take all cameras offline

Check WiFi Signal Strength

Weak WiFi is the most common cause of disconnections. Even if the camera is close to your router, walls, metal, and interference can weaken the signal.

Check signal in the app:

  1. Tap the camera → Settings → Device Info
  2. Look at the WiFi signal strength indicator
  3. 3 bars = good, 1-2 bars = likely causing issues

Improve signal strength:

  • Move the camera closer to your router
  • Add a WiFi extender near outdoor cameras
  • Avoid placing cameras behind thick walls or metal objects
  • Consider a mesh WiFi system for better coverage

2.4GHz WiFi Required

Wyze cameras only support 2.4GHz WiFi (not 5GHz). If your router broadcasts both on the same SSID, the camera may connect to 5GHz during setup and fail.

Solutions:

  • Temporarily disable 5GHz during setup
  • Create a separate 2.4GHz-only SSID
  • If using a mesh network, ensure 2.4GHz is available

Router and Network Issues

Too many devices:

Consumer routers can struggle with many connected devices. If you have 20+ devices (including multiple cameras), consider:

  • Upgrading to a router with better device capacity
  • Setting up a separate IoT network for smart home devices

DHCP lease issues:

If your router assigns a new IP address to the camera, it may go offline temporarily. Assign a static IP or DHCP reservation:

  1. Find the camera's MAC address in Device Info
  2. In your router settings, create a DHCP reservation
  3. Restart the camera to apply

Router firmware:

Outdated router firmware can cause compatibility issues. Check for and install any available updates for your router.

Power Supply Issues

Inadequate or unstable power can cause random disconnections.

  • Use the included power adapter – Third-party adapters may not provide consistent 5V/1A
  • Check USB cables – Damaged cables can cause intermittent power loss
  • Avoid long extension cables – Voltage drop over long runs can cause issues
  • For outdoor cameras, use weatherproof rated cables and connections

Camera Overheating

Cameras in direct sunlight or enclosed spaces can overheat and shut down.

  • Avoid direct sunlight on the camera body
  • Ensure adequate ventilation
  • Consider a shade or housing for outdoor cameras in sunny locations
  • Indoor cameras shouldn't be placed near heat sources

Firmware Updates

Outdated firmware can cause stability issues. Check for updates:

  1. Open the Wyze app → tap the camera
  2. Go to Settings → Device Info → Firmware Version
  3. If an update is available, install it
  4. Keep the camera powered during the update

Note: Some users report that specific firmware versions cause more disconnections than others. Check the Wyze Forums for reports about the latest firmware before updating.

microSD Card Issues

A failing microSD card can cause camera instability and disconnections.

  • Try removing the microSD card and see if stability improves
  • Format the card in the Wyze app: Settings → Advanced → Local Storage → Format
  • Use a Class 10 or higher card rated for continuous recording
  • Cards wear out—replace every 1-2 years with heavy use

Delete and Re-add Camera

If the camera keeps disconnecting, removing and re-adding it can sometimes resolve the issue:

  1. In the Wyze app, go to the camera's Settings
  2. Scroll down and tap "Delete Device"
  3. Power cycle the camera
  4. Add the camera again as a new device

Factory Reset

If nothing else works, try a factory reset:

  1. With the camera plugged in, press and hold the Setup button for 10-20 seconds
  2. Wait for the voice prompt "Ready to connect"
  3. The camera is now reset
  4. Set it up again in the Wyze app

Known Issues by Model

Wyze Cam v3:

Some users report v3 cameras are more prone to offline issues than v2. This appears to be related to WiFi chip differences.

Wyze Cam Pan v3:

The Pan v3 has additional motor components that may draw more power, potentially contributing to stability issues on marginal power supplies.

Wyze Cam v4:

Newer model with different WiFi hardware. Some users report it goes offline more frequently than their older cameras.

When It's a Wyze Server Issue

Wyze cameras depend on cloud servers. If all your cameras go offline simultaneously, it may be a Wyze outage:

  • Check status.wyze.com for service status
  • Check the Wyze Forums for reports from other users
  • Wait for Wyze to resolve server-side issues

Community Discussions