Yale Assure Lock Clicking But Not Locking Properly

If your Yale Assure Lock is making clicking sounds but not fully locking or unlocking, this is a common issue that usually has a straightforward solution. The clicking typically indicates the motor is trying to engage but cannot complete the locking motion.

Common Causes

  • Low batteries - Weak batteries are the most frequent cause of clicking and incomplete locking
  • Door or deadbolt misalignment - The bolt cannot fully extend into the strike plate
  • Calibration issues - The lock motor is not properly calibrated to your door
  • Motor or gear wear - Internal components may be worn or damaged
  • Door not fully closed - The deadbolt is hitting the door frame

How to Fix It

Step 1: Replace the Batteries

Even if your batteries show some charge, weak batteries often cause clicking issues. Replace all four AA batteries with fresh alkaline batteries. Do not use rechargeable batteries as they provide lower voltage.

Step 2: Check Door Alignment

Make sure your door is completely shut before attempting to lock. Push or pull on the door to ensure it is fully closed. If the door does not close properly, the deadbolt may be hitting the door frame instead of entering the strike plate.

Step 3: Inspect the Strike Plate

Look at where the deadbolt enters the strike plate. If there are scratch marks or the bolt appears to be catching, you may need to adjust the strike plate position or slightly enlarge the opening.

Step 4: Recalibrate the Lock

Perform a recalibration to help the lock learn the correct extension for your door:

  1. Remove the battery cover and batteries
  2. Press and hold the lock button
  3. While holding, reinsert the batteries
  4. Continue holding until the lock beeps and the deadbolt cycles
  5. Follow any additional on-screen prompts in the Yale app

Step 5: Factory Reset

If recalibration does not work, try a full factory reset and set up the lock again from scratch. This clears any corrupted settings that may be causing issues.

Step 6: Lubricate the Deadbolt

Apply graphite lubricant (not WD-40 or oil) to the deadbolt mechanism. This helps if internal friction is preventing smooth operation.

When to Contact Yale Support

If the clicking persists after trying all these steps, the motor or gear assembly may need replacement. Contact Yale support for warranty service.