How to Set Up Shark Matrix Plus 2-in-1

Beginner 20-45 minutes

What You'll Need

  • Shark Matrix Plus 2-in-1 Robot Vacuum & Mop
  • Clean & Empty Base (included with select models)
  • SharkClean app on smartphone
  • 2.4GHz WiFi network
  • Water for mopping

Step-by-Step Setup

  1. Place the base: Position on hard floor against wall with 3ft clearance in front.
  2. Connect base power: Plug in and wait for indicator light.
  3. Prepare robot: Remove all packaging tape and protective covers.
  4. Fill water tank: Remove tank from robot, fill to line, reinsert securely.
  5. Attach mop pad: Stick the reusable mop pad to the pad holder on robot bottom.
  6. Dock robot: Place on base to charge. Full charge takes about 3 hours initially.
  7. Download SharkClean app: Install and create your Shark account.
  8. Add your robot: Follow in-app prompts to add a new robot vacuum.
  9. Connect to WiFi: Press and hold Dock + Max buttons until lights flash. Enter network details.
  10. Map your home: Run initial cleaning to create floor map.

Key Features

  • Matrix Clean: Grid-based methodical cleaning pattern
  • Sonic mopping: Scrubs floors with back-and-forth motion
  • Self-emptying base: Holds 45 days of debris (on equipped models)
  • Precision home mapping: Room-by-room navigation and no-go zones
  • Recharge and resume: Returns to charge, then continues where it left off
  • Alexa/Google control: Voice commands for hands-free operation

Troubleshooting

  • Robot not charging: Clean contacts on robot and base. Ensure base is plugged in.
  • Mopping streaks: Ensure mop pad is fully saturated. Replace if worn.
  • WiFi won't connect: Use 2.4GHz only. Check password carefully.
  • Not emptying into base: Check dustbin is properly seated. Clear any blockages in base.
  • Bumping furniture: Ensure sensors are clean. Improve room lighting.