Amazon Echo Show Not Displaying or Connecting

The Amazon Echo Show lineup includes smart displays ranging from the compact Echo Show 5 to the large Echo Show 15 with wall-mount options. This guide covers common issues across all Echo Show models.

Display Not Turning On

Symptoms

• Black screen when powered
• Screen flickers then goes dark
• No response to touch or voice

Solutions

1. Check power connection - Ensure the power adapter is fully plugged into both the Echo Show and outlet. Try a different outlet.
2. Use correct adapter - Only use the included power adapter. Third-party adapters may not provide sufficient power.
3. Force restart - Unplug for 60 seconds, then plug back in. For Echo Show 10, also check the motorized base isn't obstructed.
4. Check brightness - Say "Alexa, set brightness to 100%" in case the display is on but too dim to see.
5. Factory reset - If unresponsive, press and hold the mute and volume down buttons for 15 seconds.

Touchscreen Not Responding

Symptoms

• Taps and swipes ignored
• Delayed touch response
• Random ghost touches

Solutions

1. Clean the screen - Use a soft, dry microfiber cloth. Oils and debris can interfere with touch detection.
2. Remove screen protector - Third-party screen protectors may reduce touch sensitivity.
3. Restart the device - Swipe down from top > Settings > Device Options > Restart, or unplug and replug.
4. Check for overheating - If the device is hot, let it cool down. High temperatures can cause touch issues.

Video Calling Not Working

Symptoms

• Camera shows black during calls
• Other party can't see or hear you
• Calls fail to connect

Solutions

1. Check camera shutter - Echo Show 5/8 have a physical camera cover. Ensure it's open (not showing red).
2. Enable camera permissions - Go to Settings > Privacy > Camera and ensure it's enabled.
3. Verify contact setup - Both parties need the Alexa app with Alexa Calling enabled and verified phone numbers.
4. Check WiFi speed - Video calls require at least 1 Mbps upload. Test your connection speed.
5. For Echo Show 10 motion - Ensure auto-framing is enabled in Settings > Camera to have it follow you during calls.

Smart Home Dashboard Issues

Symptoms

• Devices not showing on home screen
• Can't control devices from display
• Zigbee devices won't pair

Solutions

1. Enable smart home dashboard - Swipe down > Settings > Home & Clock > Home Screen and enable device controls.
2. Customize dashboard - Tap and hold on device cards to rearrange or add favorites to the home screen.
3. For Zigbee devices - Echo Show 10 has a built-in Zigbee hub. Other models require a separate hub for Zigbee.
4. Refresh device list - Say "Alexa, discover my devices" to find new smart home devices.

Echo Show 10 Motion Issues

Symptoms

• Screen doesn't follow you
• Jerky or erratic movement
• Motor making noise

Solutions

1. Enable motion - Say "Alexa, turn on motion" or check Settings > Motion.
2. Clear the area - Ensure nothing is blocking the base's rotation path (full 360° clearance needed).
3. Calibrate - Go to Settings > Device Options > Motion and run the calibration process.
4. Clean the base - Dust or debris under the rotating base can cause issues. Lift and wipe the bottom.