Amazon eero Mesh WiFi Not Connecting or Speed Issues

Common Causes

  • The gateway eero is not properly connected to the modem
  • ISP modem needs to be restarted or is in an error state
  • The eero units are placed too far apart, breaking the mesh connection
  • Double NAT issues from a modem/router combo not set to bridge mode
  • An eero firmware update failed or is pending
  • DNS settings are misconfigured
  • Too many devices on the network saturating bandwidth
  • ISP outage in your area

Step 1: Check Internet Connection Status

  1. Open the eero app on your phone and check the main dashboard. If it shows "No Internet" or a red warning, the gateway eero cannot reach the internet.
  2. Verify your ISP is not experiencing an outage. Check their status page or call their support line.
  3. If other devices connected directly to your modem (via Ethernet) also cannot reach the internet, the issue is with your ISP or modem, not the eero.

Step 2: Restart the Network

  1. Open the eero app and tap Settings > Network Settings > Restart Network. This restarts all eero units simultaneously.
  2. If you cannot access the app, manually restart by unplugging the gateway eero (the one connected to the modem) from power, waiting 30 seconds, and plugging it back in.
  3. Also restart your modem by unplugging it for 60 seconds and plugging it back in. Wait 2 to 3 minutes for the modem to fully reconnect with your ISP.
  4. After both devices restart, wait 3 to 5 minutes for the eero mesh to fully re-establish connections between all nodes.

Step 3: Check the Ethernet Connection

  1. Verify the Ethernet cable between your modem and the gateway eero Pro 6E is firmly connected at both ends.
  2. Try a different Ethernet cable. Damaged cables are a common and easily overlooked cause of connectivity issues.
  3. Try a different port on your modem if it has multiple LAN ports.
  4. The LED on the gateway eero should be solid white when connected and working properly. If it is red, the eero has no internet connection.

Step 4: Fix Speed Issues

If the eero network is connected but speeds are slower than expected:

  1. Run a speed test in the eero app by tapping Settings > Network Settings > Speed Test. Compare the result to your ISP plan's advertised speed.
  2. If the speed at the gateway is good but slower at satellite eero units, the mesh backhaul connection between units may be weak. Move the satellite eero closer to the gateway or to a location with fewer walls between them.
  3. The eero Pro 6E supports tri-band Wi-Fi (2.4GHz, 5GHz, and 6GHz). The 6GHz band is reserved as dedicated backhaul between eero units when available, improving speeds for the rest of the network.
  4. Check how many devices are connected. In the eero app, go to the Home tab to see all connected devices. If you have more than 50 to 75 devices, some congestion is expected.

Step 5: Fix Double NAT

  1. If your ISP provided a modem/router combo (gateway), both the ISP device and the eero are running their own routing, creating a double NAT. This can cause slow speeds, port forwarding failures, and connectivity issues with gaming and video calls.
  2. Log in to your ISP's gateway admin panel and set it to bridge mode. This turns off its routing and Wi-Fi, letting the eero handle everything.
  3. If bridge mode is not available, set the ISP gateway's DMZ to the eero's IP address as an alternative.
  4. After making changes, restart both devices.

Step 6: Check DNS Settings

  1. In the eero app, go to Settings > Network Settings > DNS.
  2. If you are using custom DNS servers, try switching back to Automatic (ISP default) to rule out a DNS issue.
  3. If pages load slowly but speed tests show good bandwidth, DNS resolution may be the bottleneck. Try switching to a faster DNS like Cloudflare (1.1.1.1) or Google (8.8.8.8).

Step 7: Soft Reset an eero Unit

  1. If a specific eero unit is not connecting to the mesh, perform a soft reset. Press and hold the reset button on the back of the eero for 7 seconds until the LED blinks yellow.
  2. Release the button and wait for the eero to restart and rejoin the mesh. This preserves your network settings.
  3. If the unit still does not reconnect, remove it from the eero app and re-add it.

Step 8: Factory Reset

  1. As a last resort, press and hold the reset button on the eero for 15 seconds until the LED flashes red. This erases all settings.
  2. Set up the network from scratch in the eero app.

When to Contact Support

If your gateway eero shows a solid red LED after all troubleshooting, or if speeds are consistently far below your ISP plan even when connected directly to the modem via Ethernet, contact eero support through the eero app (Settings > Help) or Amazon Customer Support for hardware replacement.

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