Flic Twist Controller Not Working

The Flic Twist is a rotating smart controller that can control smart home devices with twist, press, and rotation actions. This guide covers connectivity and control issues.

Common Symptoms

  • Twist not responding to rotation
  • Button press not triggering actions
  • Not connecting to Flic Hub
  • Actions delayed or inconsistent
  • Battery draining quickly

Connection Methods

With Flic Hub

  • Hub enables remote control and more integrations
  • Best for smart home automations
  • Supports HomeKit, Alexa, Google, Home Assistant

Direct Phone Connection

  • Connects via Bluetooth to phone
  • Phone must be nearby for actions to work
  • Limited compared to hub connection

Basic Troubleshooting

1. Check Battery

  • Flic Twist uses built-in rechargeable battery
  • Check level in Flic app
  • Charge via USB-C when low
  • Full charge provides months of use

2. Verify Connection

  • Open Flic app and check device status
  • Green indicator = connected
  • Red/orange = connection issue

3. Test Actions

  1. In Flic app, configure a simple test action
  2. Try pressing/rotating Twist
  3. Observe if action triggers

Twist Not Detecting Rotation

Calibration

  1. In Flic app, go to Twist settings
  2. Find calibration or sensitivity options
  3. Follow calibration steps

Physical Issues

  • Ensure rotation mechanism isn't stuck
  • Clean device if debris is present
  • Rotation should feel smooth with slight detents

Hub Connection Issues

Re-Pair to Hub

  1. Remove Twist from Flic app
  2. Put Twist in pairing mode (hold button)
  3. In Flic app, add new device
  4. Select Flic Twist from device list
  5. Follow pairing instructions

Hub Offline

  • Check Flic Hub power and internet connection
  • Hub LED indicates status
  • Restart hub if showing offline
  • Twist relies on hub for smart home actions

Configuring Actions

Available Gestures

  • Single press
  • Double press
  • Hold
  • Rotate clockwise
  • Rotate counter-clockwise

Action Types

  • Control lights (brightness, on/off, color)
  • Trigger scenes
  • Adjust thermostats
  • Control music volume/playback
  • Custom HTTP requests (advanced)

Smart Home Integration

HomeKit

  1. Enable HomeKit in Flic Hub settings
  2. Scan HomeKit code to add hub to Home
  3. Configure Twist actions in Flic app
  4. Twist itself doesn't appear in Home app

Home Assistant

  • Use Flic integration
  • Events trigger in Home Assistant
  • Create automations based on Twist actions

Battery Optimization

If battery drains quickly:

  • Reduce polling frequency in settings
  • Ensure firmware is updated
  • Check for stuck rotation sending constant signals
  • Normal use should last 2+ months per charge

Factory Reset

  1. Press and hold button for 20+ seconds
  2. LED will indicate reset
  3. Remove from Flic app
  4. Re-pair as new device

When to Contact Support

Contact Flic support if:

  • Rotation mechanism is physically broken
  • Won't charge despite proper connection
  • LED never illuminates
  • Persistent pairing failures