Arlo Video Doorbell Not Ringing or Connecting

The Arlo Video Doorbell lineup includes wired and battery-powered options with 2K video quality. This guide helps resolve connection, ringing, and notification issues.

Doorbell Not Connecting During Setup

Symptoms

• LED flashes amber continuously
• App cannot find doorbell
• Setup wizard times out

Solutions

1. Check WiFi signal - Move your router closer or use a WiFi extender. Doorbell location often has poor signal.
2. Use 2.4GHz network - The doorbell only supports 2.4GHz WiFi, not 5GHz.
3. Verify wiring (wired model) - Ensure 16-24VAC transformer provides sufficient power. Use a multimeter to test.
4. Reset and retry - Press and hold the reset button for 15 seconds until LED blinks amber.
5. Check Arlo app permissions - Ensure Bluetooth and location are enabled on your phone for setup.

Doorbell Not Ringing or Chiming

Symptoms

• Mechanical chime doesn't sound
• No sound when button pressed
• Phone notifications work but chime doesn't

Solutions

1. Check chime compatibility - Traditional mechanical chimes require the included Chime Connector. Digital chimes may not be compatible.
2. Install Chime Connector - For wired installation, the chime connector must be wired in parallel with your existing chime.
3. Use Arlo Chime - The Arlo Chime (sold separately) works reliably with all Arlo doorbells via WiFi.
4. Configure chime type - In Arlo app > Doorbell Settings > Chime, select your chime type (mechanical/digital).
5. Smart speaker chimes - Enable Alexa or Google announcements as an alternative to mechanical chimes.

Motion Detection Issues

Symptoms

• Missing motion events
• Too many false alerts
• Package detection not working

Solutions

1. Adjust motion zones - Create activity zones to focus on walkways and exclude busy areas like streets.
2. Tune sensitivity - In settings, adjust motion sensitivity based on detection performance.
3. Enable object detection - For package detection, enable it in Arlo Secure subscription features.
4. Check angle - Doorbell should be mounted 4 feet high for optimal people and package detection.

Battery Drains Quickly (Battery Model)

Symptoms

• Battery lasts days instead of months
• Frequent recharging needed

Solutions

1. Reduce sensitivity - Lower motion sensitivity to reduce false triggers and recording frequency.
2. Limit live view - Frequent live streaming drains battery quickly. Rely on motion clips instead.
3. Adjust video quality - Reduce to 1080p from 2K to extend battery life.
4. Consider wired power - If transformer available, use wired installation for continuous power.

Two-Way Audio Not Working

Symptoms

• Can hear visitor but they can't hear you
• Audio cuts in and out
• Significant audio delay

Solutions

1. Check app permissions - Ensure Arlo app has microphone permission on your phone.
2. Hold talk button - In live view, press and hold the microphone button while speaking.
3. Improve connection - Poor WiFi causes audio delay. Strengthen signal at doorbell location.
4. Clear obstruction - Ensure nothing is blocking the speaker or microphone holes on the doorbell.