eufy Security Camera Not Connecting or Recording Issues

eufy security cameras work with HomeBase or standalone WiFi. This guide covers common connectivity and recording issues.

Camera Not Connecting to HomeBase

1. Ensure HomeBase LED is solid blue (online)
2. Camera must be within 300 feet of HomeBase
3. Sync camera: Press sync button on both devices
4. Remove and re-add camera in eufy Security app
5. Factory reset camera by holding button 10 seconds

WiFi Camera Won't Connect

1. eufy cameras require 2.4GHz WiFi network
2. Password must not contain special characters
3. Keep phone near camera during QR code setup
4. Ensure QR code is displayed at maximum brightness
5. Try different phone if QR scan repeatedly fails

Not Recording Events

1. Check activity zones are configured correctly
2. Increase motion sensitivity in camera settings
3. Verify storage has free space (SD card or HomeBase)
4. Disable human-only detection temporarily to test
5. Check recording schedule isn't blocking detection

Poor Night Vision

1. Clean camera lens with microfiber cloth
2. Remove IR reflective surfaces near camera
3. Check infrared LEDs are working (faint red glow)
4. Switch between infrared and color night vision
5. Add external lighting for color night vision

HomeKit Secure Video Setup

1. Requires iCloud+ with 200GB+ storage
2. Enable HomeKit in eufy app settings first
3. Add camera to Home app via QR code
4. HKSV disables eufy cloud features
5. Face recognition won't work with HKSV

Home Assistant Integration

1. Use eufy_security HACS integration
2. Enable RTSP stream in eufy app (if available)
3. Doorbell requires different integration path
4. P2P streaming requires eufy_security add-on