eufy X10 Pro Omni Robot Vacuum Not Cleaning

The eufy X10 Pro Omni is a premium robot vacuum and mop with an all-in-one station for emptying, washing, and drying. This guide covers connectivity, cleaning, and station issues.

Robot Not Connecting to WiFi

Symptoms

  • Setup fails in eufy Clean app
  • Robot voice says "network error"
  • Robot offline after setup

Solutions

  1. Use eufy Clean app - Download eufy Clean (not eufy Security or eufy Life).
  2. 2.4GHz network - Robot only supports 2.4GHz WiFi.
  3. Reset WiFi - Hold the reset button until you hear "Resetting WiFi."
  4. Station placement - Keep station near router for initial setup, move later if needed.
  5. Bluetooth enabled - Enable phone Bluetooth for initial pairing.

Robot Not Cleaning Effectively

Symptoms

  • Misses areas
  • Gets stuck frequently
  • Poor vacuum or mop performance

Solutions

  1. Build complete map - Run full cleaning cycle without interruption to build accurate map.
  2. Clear obstacles - Remove cables, small objects, and items that trap the robot.
  3. Check brushes - Clean main roller brush and remove tangled hair.
  4. Check dustbin/tank - Even with auto-empty, occasionally check for clogs.
  5. Mop pads - Replace worn mop pads for better cleaning.

All-in-One Station Issues

Symptoms

  • Not auto-emptying
  • Mops not washing
  • Drying not working

Solutions

  1. Check dust bag - Replace dust bag in station when full.
  2. Water tanks - Fill clean water tank and empty dirty water tank.
  3. Clean station - Wipe down mop washing area and check for debris.
  4. Power connection - Ensure station is plugged in and powered.
  5. Dock alignment - Robot must dock properly for station functions to work.

Navigation and Mapping

Symptoms

  • Map inaccurate
  • Rooms not recognized
  • No-go zones ignored

Solutions

  1. LiDAR sensor - Clean LiDAR tower on top of robot to ensure accurate navigation.
  2. Consistent lighting - Avoid very dark rooms during mapping for best results.
  3. Save map - Save the map after complete cleaning cycle in app.
  4. Edit rooms - Use app to split/merge rooms and name them appropriately.
  5. No-go zones - Redraw no-go zones if robot ignores them after map reset.

Voice Control

Symptoms

  • Alexa/Google can't find robot
  • Voice commands not working

Solutions

  1. Link account - Enable eufy Clean skill in Alexa or link in Google Home.
  2. Discover devices - After linking, discover devices in voice assistant.
  3. Room cleaning - Use room names: "Clean the kitchen" if rooms are named.
  4. Re-link if needed - Unlink and re-link account if integration stops working.