The Eve Shutter Switch controls motorized roller shutters, blinds, and awnings via Thread/Matter. This guide covers pairing and motor control issues.
Switch Not Pairing
Symptoms
- Not found in Home app
- Thread pairing fails
- LED not indicating status
Solutions
- Verify power - Switch must be wired to power. Check breaker and wiring.
- Thread border router - Requires HomePod mini or Apple TV 4K for Thread.
- Reset switch - Triple-click button, then hold for 10 seconds to reset.
- Use Eve app - Eve app provides guided setup for this device.
- Close proximity - Stay within 6 feet of Thread border router during setup.
Motor Not Responding
Symptoms
- Buttons work but motor doesn't move
- Motor runs wrong direction
- Stops before fully open/closed
Solutions
- Motor wiring - Verify motor is connected to correct terminals (Up, Down, Common).
- Swap direction - If reversed, swap Up and Down wires or configure in settings.
- Calibrate endpoints - Run calibration to set fully open and fully closed positions.
- Motor type - Ensure motor is compatible (standard tubular motors up to 600W).
Position Not Accurate
Symptoms
- Percentage shown wrong
- Stops at wrong position
- Manual use causes desync
Solutions
- Recalibrate - Run full open/close calibration in Eve app.
- Motor limits - Ensure motor limit switches are set correctly.
- Avoid manual override - Manual movement via motor switch can desync position.
- Obstacle detection - Obstacles triggering safety stops affect position tracking.
Matter Cross-Platform
Symptoms
- Works in Apple but not other platforms
- Matter pairing fails
Solutions
- Update to Matter - Use Eve app to upgrade firmware to Matter.
- Add via HomeKit - Pair with Apple Home first, then share to other controllers.
- Matter code - Use Matter setup code for non-Apple controllers.