Govee LED Light Strips, Glide Wall Lights, and Neon Rope Lights offer vibrant WiFi-connected lighting effects. This guide covers common issues with these decorative lighting products.
Common Symptoms
- Light strip not powering on
- Sections of strip not lighting up
- Colors inconsistent along the strip
- App not connecting to lights
- Music sync not working properly
- Effects not displaying correctly
Power Issues
1. Check Power Supply
- Verify power adapter is plugged in securely
- Check LED indicator on controller box
- Try different outlet to rule out outlet issues
- Inspect power adapter for damage
2. Check Connections
- Ensure strip is firmly connected to controller
- For segmented strips, check each connector
- Look for loose or bent connector pins
- Verify polarity if manually connecting
Partial Strip Not Lighting
Dead Sections
- Check for cuts or damage in unlit section
- If strip was cut, verify cut was at designated points
- Connector issues often cause sections to fail
- Try gently pressing connectors to improve contact
For Glide/Segmented Panels
- Reseat each panel connection
- Check if connector cables are damaged
- Try rearranging panel order to isolate problem panel
Color Issues
Colors Don't Match App
- Update firmware in Govee app
- Calibrate colors in app settings if available
- Some variation is normal between different strip models
- Older strips may have color shift over time
Inconsistent Colors Along Strip
- Voltage drop on longer strips can cause dimming at ends
- Use shorter strips or add power injection points
- Check for controller compatibility with strip length
WiFi Connectivity
Connecting to App
- Ensure phone is on 2.4GHz WiFi
- Hold power button on controller until LED flashes
- Open Govee app and add new device
- Select your strip model and follow pairing steps
Reconnecting After Network Change
- Remove device from Govee app
- Factory reset controller (hold button 5+ seconds)
- Re-add as new device with new WiFi credentials
Music Sync Troubleshooting
Using Built-in Microphone
- Position controller where it can hear audio clearly
- Increase music volume for better pickup
- Try different music sync mode (Energetic, Spectrum, etc.)
- Reduce ambient noise for better detection
Using Phone Microphone
- Grant microphone permission to Govee app
- Keep app open during music sync
- Phone and strip must be on same network
Scene and Effects Issues
- Download additional scenes from Discover tab
- Clear app cache if scenes won't load
- Ensure strip model matches scene requirements
- Some effects only work with specific product lines
Neon Rope Light Specific
- Don't bend rope tighter than minimum bend radius
- Secure rope to prevent stress on connections
- Keep controller in accessible location
- Outdoor use: verify waterproof rating (usually IP67)
When to Contact Support
Contact Govee support if:
- Power adapter overheats or has burning smell
- Multiple sections fail simultaneously
- Controller LED shows error patterns
- Physical damage to strips or controller