Hubitat Elevation Hub Not Connecting Devices

The Hubitat Elevation C-8 is a local home automation hub supporting Z-Wave, Zigbee, and Matter protocols. This guide covers hub setup, device pairing, and automation issues.

Hub Not Connecting to Network

Symptoms

• Can't access web interface
• LED not indicating connected
• findmyhub.hubitat.com not finding hub

Solutions

1. Ethernet connection - Hub requires wired ethernet connection to router.
2. DHCP - Ensure router is providing IP address via DHCP.
3. Find hub tool - Use findmyhub.hubitat.com to locate hub on network.
4. LED status - Green = connected, blue = updating, red = error.
5. Power cycle - Unplug for 30 seconds and reconnect.

Z-Wave Devices Not Pairing

Symptoms

• Discover not finding devices
• Pairing times out
• Device joins but doesn't work

Solutions

1. Exclude first - Devices > Discover Devices > Z-Wave Exclusion to clear.
2. Include mode - Z-Wave Include from same menu, then trigger device pairing.
3. Close proximity - During pairing, keep device within 6 feet of hub.
4. S2 security - Accept S2 security if prompted, or use S0 for older devices.
5. Driver selection - After pairing, ensure correct device driver is selected.

Zigbee Devices Not Pairing

Symptoms

• Zigbee devices not found
• Drop off network frequently
• Only work near hub

Solutions

1. Zigbee pairing - Devices > Add Device > Zigbee, then put device in pairing mode.
2. Reset device - Factory reset Zigbee device before pairing.
3. Mesh network - Add Zigbee repeaters (plugs, bulbs) to strengthen mesh.
4. Channel - Consider changing Zigbee channel if interference suspected.

Automations Not Working

Symptoms

• Rules not triggering
• Delayed automation
• Inconsistent behavior

Solutions

1. Check logs - View device and app logs for error messages.
2. Rule Machine - Verify rule conditions and triggers are correct.
3. Device status - Ensure trigger devices are reporting correctly.
4. Simple rules first - Test with Basic Rules before complex Rule Machine.

Dashboard and Remote Access

Symptoms

• Can't access remotely
• Dashboard not loading
• Mobile app issues

Solutions

1. Hub Portal - Enable remote access in Hub Portal settings.
2. Dashboard app - Create dashboards in the Dashboard app.
3. Hubitat mobile - Use official Hubitat mobile app for remote access.
4. Cloud vs local - Local dashboards work even without internet.

Matter Integration

Symptoms

• Matter devices won't pair
• Matter controller not visible

Solutions

1. C-8 required - Matter support requires Hubitat C-8 (not older models).
2. Enable Matter - Enable Matter controller in hub settings.
3. Use QR code - Scan Matter device QR code to pair.
4. Bridge devices - Hubitat can bridge non-Matter devices to Matter ecosystem.