Hubitat Elevation is a local-processing smart home hub supporting Z-Wave, Zigbee, and Matter. This guide covers common issues.
Hub Not Accessible
When you can't reach the hub:
- LED status: Check front LED - green = normal, red = error
- findmyhub.hubitat.com: Use this site to find hub IP
- Power cycle: Unplug for 30 seconds and reconnect
- Ethernet: Ensure ethernet cable is connected
- Router: Verify hub got IP from router
Zigbee Devices Not Pairing
Zigbee pairing issues:
- Pairing mode: Start pairing in Hubitat before device reset
- Close proximity: Pair devices close to hub initially
- Reset device: Factory reset the Zigbee device
- Channel: Check Zigbee channel doesn't conflict with WiFi
- Mesh health: Add Zigbee repeaters if coverage is poor
Z-Wave Devices Issues
Z-Wave troubleshooting:
- Exclude first: Always exclude before including
- Z-Wave repair: Run Z-Wave repair after adding/moving devices
- Ghost nodes: Remove failed nodes showing in Z-Wave table
- S2 security: Accept S2 prompts during pairing
- 700 series: C-8 uses 700 series - may need firmware updates
Matter Device Support
For Matter devices (C-8+):
- Enable Matter: Matter must be enabled in hub settings
- Thread: C-8 Pro has Thread border router
- Commissioning: Add Matter devices through hub interface
- QR code: Use Matter QR code from device
Hub Performance
If hub is slow or unresponsive:
- Database: Check database size in settings
- Apps: Disable unnecessary apps
- Logging: Reduce logging if excessive
- Reboot: Schedule weekly reboots for stability
- Backup: Regular backups allow recovery
Integration with Other Platforms
Connecting Hubitat to other systems:
- Maker API: Enable for Home Assistant integration
- HubiThings: For SmartThings migration
- Alexa/Google: Built-in integration apps
- Dashboard: Use built-in dashboards for control