When your Sonos speaker shows music is playing but no sound comes out, or the speaker is not responding at all, follow these troubleshooting steps.
Why Sonos Speakers Stop Playing
- WiFi interference
- App communication issue
- Speaker needs a reboot
- Music service needs to be relinked
- Network configuration problem
How to Fix Sonos Playback Issues
Reboot Your Sonos System
A sequential reboot often fixes connection issues:
- Unplug your router and wait 60 seconds
- Plug the router back in and wait for it to fully restart
- Unplug all Sonos speakers from power
- Wait 15 seconds
- Plug the speakers back in
- Wait for the status light to turn solid white
- Force close and reopen the Sonos app
Reset the Sonos App
- Open the Sonos app
- Tap the user icon
- Go to App Preferences
- Select Reset App
- Tap Reset
- Reopen the app and connect to your existing system
Relink Your Music Service
If music from a specific service is not playing:
- Open the Sonos app
- Go to Settings then Services and Voice
- Find the service that is not working
- Remove it, then add it back
Check for WiFi Interference
Other wireless devices can interfere with Sonos. Try moving speakers away from microwaves, baby monitors, and cordless phones. Changing your router WiFi channel can also help.
Hardwire One Speaker
Connecting one Sonos speaker to your router with an Ethernet cable creates a dedicated Sonos network (SonosNet) that can improve reliability for all your speakers.
Factory Reset the Speaker
- Unplug the speaker from power
- Press and hold the Play/Pause button
- While holding, plug the power cord back in
- Keep holding until the light flashes yellow and white
- Release when the light flashes green
- Set up the speaker again in the Sonos app