What You'll Need

Step-by-Step Installation

Unbox and inspect: Verify all parts are included—shade, brackets, screws, and battery charger.
Charge the battery: Connect the USB-C cable and charge fully before installation.
Position brackets: For inside mount, place brackets at the top inside corners of the window frame.
Level and mark: Use a level to ensure brackets will be aligned. Mark screw holes.
Install brackets: Drill pilot holes and secure brackets with included screws.
Mount the shade: Click the shade roller into the mounted brackets.
Test manual operation: Gently pull to lower; tug to raise.
Download Cync app: Install and create account if you don't have one.
Add the shade: Tap "+" in the app. Select "Window Coverings" and follow pairing steps.
Connect via Thread: The shade will automatically join your Thread network via your border router.
Add to Apple Home: Scan the HomeKit code on the shade or in the manual.
Calibrate: Set open and closed positions through the app.

Not appearing in Home app: Ensure you have a Thread border router active on your network.
Battery draining quickly: Check for frequent automations. Reduce scheduled movements if needed.
Shade not calibrating: Manually position shade fully open, then fully closed before calibrating in app.
Thread connection issues: Move Thread border router closer or add another router to extend mesh.

Was this guide helpful?