Eve products are HomeKit-exclusive devices using Thread or Bluetooth. This guide covers common connectivity issues.
Device Showing "No Response"
- Check device batteries if battery-powered
- Ensure HomePod mini or Apple TV is online (Thread border router)
- Move device closer to Thread border router
- Reset device per Eve app instructions
- Remove and re-add device in Home app
Thread Device Not Connecting
- Thread devices need border router (HomePod mini, Apple TV 4K)
- Border router must be on same network as iPhone
- Check Thread network status in Home app settings
- Factory reset device and re-pair
- Only one Thread network per home supported
Bluetooth Device Disconnecting
- Bluetooth range is limited to 30 feet
- HomePod/Apple TV extends Bluetooth range
- Reduce Bluetooth interference (microwave, USB 3.0)
- Update device firmware via Eve app
- Close and reopen Home app
Eve Outdoor Cam Issues
- Requires HomeKit Secure Video setup
- iCloud+ storage plan required (200GB+)
- Camera needs WiFi, not Thread
- Check power adapter is weatherproof rated
- Enable HKSV in camera settings
Eve Thermo Not Heating
- Check valve is fully seated on radiator
- Calibrate valve in Eve app settings
- Set minimum/maximum temperature range
- Verify schedules aren't conflicting
- Replace batteries if motor sounds weak
Home Assistant with Eve Devices
- Thread devices can be added via HomeKit Controller
- Enable HomeKit pairing mode in Eve app
- Use HomeKit Controller integration in HA
- Some features may not be exposed
- Matter-enabled Eves work with Matter integration