Shark Robot Vacuum Not Connecting or Cleaning

Shark Matrix robot vacuums offer powerful cleaning with self-emptying base. This guide covers issues.

Robot Not Connecting

  1. Use SharkClean app for setup
  2. Robot requires 2.4GHz WiFi
  3. Place robot on dock
  4. Follow app pairing prompts
  5. Voice confirms connection

Map Not Saving

  1. Complete full cleaning cycle
  2. Don't move dock during mapping
  3. IQ Navigation creates precision map
  4. Save map after completion
  5. Edit rooms in app

Matrix Self-Empty Issues

  1. Check bagless base bin is empty
  2. Ensure robot docks properly
  3. Clean suction path
  4. Base makes loud suction noise (normal)
  5. 60-day capacity typical

Mopping Function

  1. Attach mopping pad
  2. Fill water tank
  3. Select mop mode in app
  4. Vacuum and mop simultaneously
  5. Replace pads when worn

Robot Getting Stuck

  1. Clear floor of obstacles
  2. Use no-go zones in app
  3. Check wheels for debris
  4. Cliff sensors may trigger on dark floors
  5. Remove tangled hair from brushes

Voice Control

  1. Link SharkClean in Alexa/Google
  2. "Start cleaning"
  3. "Clean the kitchen"
  4. "Return to dock"
  5. Room names from app