Bond Bridge Not Finding Ceiling Fan or Remote Commands Failing

Problem Description

Your Bond Bridge is not finding your ceiling fan during setup, not learning RF remote signals, or commands are not controlling your fan or fireplace.

Common Causes

• Fan uses incompatible frequency
• Bridge positioned too far from fan receiver
• Remote battery low during learning
• RF signal not reaching fan
• WiFi connectivity issues

Solutions

1. Position Bridge Correctly

• Place Bond Bridge in central location
• Bridge should have clear line of sight to fan
• Avoid metal obstructions between bridge and fan
• Try moving closer if commands fail

2. Use Template Instead of Learning

1. Open Bond app and add device
2. Select your fan brand from the list
3. Choose the matching remote model
4. Test if template commands work

3. Learn Remote Signals

1. If template does not work, choose Learn Remote
2. Ensure remote has fresh batteries
3. Hold remote 2-3 inches from Bond Bridge
4. Press each button when prompted
5. Wait for confirmation before moving to next

4. Check WiFi Connection

1. Ensure Bond Bridge is online in app
2. Check LED status (solid green = connected)
3. Bridge needs 2.4GHz WiFi
4. Power cycle bridge if offline

5. Test Direct Commands

1. Stand near the fan/device
2. Use Bond app to send command
3. Watch for fan response
4. If no response, bridge may be out of range

6. Factory Reset Bridge

1. Press and hold button on bridge for 10 seconds
2. LED will flash and reset
3. Set up bridge again in app
4. Re-add all devices

Supported Frequencies

• Bond Bridge supports 300-450MHz RF
• Most ceiling fans use 303MHz or 315MHz
• Some older fans may be incompatible

When to Contact Support

Contact Bond Support if the bridge will not connect to WiFi, LED shows error patterns, or your device uses a frequency outside supported range.