IKEA Dirigera Hub Not Connecting or Devices Unreachable

Problem Description

Your IKEA Dirigera Smart Home Hub is not connecting to the IKEA Home smart app, showing as unreachable, or your TRADFRI/FYRTUR devices are not responding through the hub.

Common Causes

• Hub not connected to router via Ethernet
• Router not assigning IP address (DHCP issues)
• IKEA Home app needs updating
• Zigbee devices out of range or need re-pairing
• Network firewall blocking hub communication

Solutions

1. Verify Physical Connection

• Dirigera requires a wired Ethernet connection to your router
• Check that the Ethernet cable is securely connected at both ends
• Try a different Ethernet port on your router
• Test with a different Ethernet cable

2. Check Hub LED Status

• Solid white: Hub is ready and connected
• Pulsing white: Hub is starting up
• Blinking white: Ready for pairing/setup
• Red: Error or no network connection

3. Restart the Hub

1. Unplug the power adapter from the hub
2. Disconnect the Ethernet cable
3. Wait 60 seconds
4. Reconnect Ethernet first, then power
5. Wait 3-5 minutes for the hub to fully start

4. Re-pair Zigbee Devices

1. Open IKEA Home smart app
2. Go to the device that is not responding
3. Remove/unpair the device
4. Put the device in pairing mode (usually hold button for 10 seconds)
5. Add the device back through the app

5. Factory Reset the Hub

1. Press and hold the reset button (pinhole on bottom) for 10 seconds
2. The LED will flash and the hub will restart
3. All devices will need to be re-paired
4. Set up the hub again through the IKEA Home smart app

When to Contact Support

Contact IKEA Support if the hub LED stays red after troubleshooting or the hub does not appear on your network at all.